AI phone ordering for takeaways and restaurants
Stop losing orders to busy signals and missed calls. The toqa AI phone assistant answers your calls instantly, takes collection and delivery orders from your live menu and sends them to your till, so your team can stay on the kitchen and the floor.
What it does
- Answers calls instantly and speaks naturally
- Handles several calls at once, so customers are far less likely to hit a busy tone
- Takes collection and delivery orders from your own menu, with sizes and options
- Sends each order to your till and kitchen printer like a website order
- Can text the customer a secure link to pay by card, or take pay on collection
- Takes table bookings in real time: you confirm in one tap, or it confirms automatically
- Answers simple questions: are you open now, where you are, and what is on your menu
- Passes complaints straight to your team
Allergies are written on the kitchen ticket
The assistant asks every caller whether anyone has a food allergy, repeats the answer back to check it, and writes the details on the order. The kitchen ticket prints the allergy in large text at the top, so your team can handle it. The assistant never tells a caller that a dish is safe; it says it cannot confirm that over the phone and notes the question for your staff.
Honest about being automated
The assistant tells every caller that it is an automated assistant and that calls may be recorded. You choose which calls go to it, and your team can take over at any time. Orders and bookings appear on your till just like the ones from your website.
Need a demo?
We will show you the AI phone assistant taking an order on your own menu.